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Send your inquiries or questions |
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From 
Message Board (Quote/Questions) under the
on the member's menu, you will go into the Message Board.
The message board is a kind of BBS but only you and Crescent
Shop can talk with each other.
We do not use email for correspondence with you to prevent
from a virus, lost email or undelivered emal each other. |
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Please discribe the items you want on
the Message field. Detailed informations help us to send
you quick response.
You can copy and paste the item URL from the original website.
It will be hyperlinked automatically.
You also can upload and attach up to 3 pictures from your
PC on one message.
The important informations you have to write are:
1) Website address of the Online Store
2) What quantity you need.
3) What color or size you want if the choice is available.
You can send an inquiry for quotation for multiple online
stores.
Unlike Auction Deputy fees, our shopping service fee is
based on the total amount of your purchase.
(Auction Deputy Fee is on each single auction)
So, if you are planning to order several items from several
stores, send us an inquiry at the same time
so you can save on service fee and international shipping.
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| 2.
Receiving Quotation from Crescent Shop |
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After we received your inquiry and we
finished making a quotation for your purchase,
you will receive an email subjected " You got a message
from Crescent Shop ! " to notify you about the quotation.
In the meantime, the member's site shows you about the quotation
in the 
Shopping List page. |
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By clicking 
button, you will go to the next page for the quotation
detail then you can decide whether you order or not.
The Quotation is NOT including
international shipping charge. To charge
you actual international shipping like EMS,
we will notify you when your package is ready to ship. So
you will need to pay for items and international shipping
separately.
The amount we quote is in Japanese Yen. The quote amount
in Japanese Yen will not be changed.
You
need to pay for it in US Dallars. The amount
in US Dallar you will pay is depending on the "Today's
Exchange Rate"
which is shown on the website. The system calcurate US Dallar
Amount automatically.
The amount in US Dallar could change day by day. |
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| 3.
Decide whether you purchase or not |
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There are 3 buttons you can choose from:
1) 
is for questioning about the quote or when you add or erase
someting from the quotation.
The button lead you a Message Board to contact to Crescent
Shop.
2) 
is for accepting the quote. It leads you a payment page.
For Shopping Service, you need to send full payment in
advance before we order the items from store.
Once you ordered, you cannot cancel or add to the same
shopping.
If you want to add something after you paid for the entire
amount, we have to handle the inquiry for "New Quote"
3) 
is for cancelling the shopping quote. The quote is valid
in 30 days. So, you can take your time whether you order
or not.
Once you cancel the quotation, you need to ask us a quote
once again from the begining when you change your mind
later.
The quotation will be automatically deleted after 30 days. |
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| 4.
Ordering the items through Crescent Shop |
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When you choose
on the Shopping Quote page, you will go to the next
screen to ask you something. |
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If you choose
the items you ordered will be held in the  Pending
Shipment screen,
so you can order more items later and can combine international
shipping with them.
If you choose
the items you ordered will be
strated to pack by Crescent Shop immediately after
we received your items from the store. The items will be
held on 
Order Shipment Status screen. |
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| 5.
Waiting for your package to be ready to ship |
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When you put the items in theOrder
Shipment Status, we start packing immediately after
we receive the items from the store.
Order Shipment Status screen shows the status of your shopping.
After we determind the actual shipping charge, the status
shows the amount on the screen. |
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| 6.
Payment for Shipping |
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After you pay for the shipping
charge, the status will be like this.
We are going to the post office to send the package after
your payment is confirmed. |
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| 7.
Shipment |
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After we sent
out your package, the status changes like this.
You can see the status "Package Shipped !" and
the Tracking No. That's it ! |
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You don't have to log in to the member's
site to see what happened. Each occasion, automated email
notify you about the status.
If you have any questions, please ask us from the Message
Board. |