| General
Questions about Shopping Service |
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Why
don't most of Japanese shops want to sell items internationally
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Most of Japanese shops is very negative
to deal with customers oversea.
Because they worry about communication in English, international
payment.
But the biggest concern they have we think is shipping and
claims from overseas customers after the sale. |
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What
do I do if I found some damages on the item shipped from
you ? |
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There are 2 types of damage.
1 ) The damage during the International shipping.
2 ) Bad product from the beginning.
If you think the damage is during international shipping,
we are going to claim post office
in Japan for reimbursement. (EMS shipment only) Please check
the Insurance page.
If the damage is from the beginning, we will contact the
original seller to see what they can do for us.
Many companies have Return Policy for replacing items. We
handle the problems case by case.
Please just don't give up claim about the damage. We are
willing to help anytime.
Either way, please contact us as soon as possible. We will
consider what we can do for you. |
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Can
you ask the seller to send the package to me directly
to save domestic shipping in Japan ? |
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No. We don't ask the seller to ship directry
to you.
When damage happen, the shipper is NOT us. So we cannot
help anything for the damage.
You will just have to give up unless the actual shipper
is willing to help you. |
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Can
you attend special events like toy show and so on ? |
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No. Our service is for shopping from online
stores only. |
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I
want something from the shop in Tokyo. Can you go there
to pick them up ? |
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Sorry. We cannot go to Tokyo to pick the
items up.
If they SHIP items to us, we could be able to help you. |
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I
found something on the website while I was surfing around
but the items on the website doesn't look for sale. Do you
ask the owner of the website if the seller wants to sell
items ? |
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No we don't. We only ask the seller to
purchase the items if they mention on the website that they
are going to sell thier items. |
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The
shop is in outside of Japan. Can you order the product from
them ? |
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No. We don't purchase items from overseas
for you. If they can ship to Japan, they should be willing
to ship your country too. You should ask them directly.
International payment is not very easy for us too. |
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The
Customs in my country charge me huge duty and tax on the
items I bought.
Can you reduce the value and mark as "gift" when
you ship the package ? |
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No. We don't put lower value or sending
as a gift to any countries.
Paying duty and tax is your obligation. And we have to put
correct amount. It is our obligation.
Please consider about duty and tax charged in your country
BEFORE you order. |
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What
if the seller don't send items after I pay ? Do I still
pay for the items ? |
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No. You don't have to pay for anything.
If this kind of accident happens, we will manage
everything at our side as the deal is between the seller
and Crescent Shop.
The deal between you and Crescent Shop, we can guarantee
100% for your purchase. |
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I
bought some clothes through Crescent Shop but they don't
fit very well.
Can I replace the items if I ship them back to you ? |
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Unfortunately, we cannot help you.
Most of stores do not accept a return for the size difference
after you worn the clothes.
Please ask us size descriptions BEFORE you order the clothes. |
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I
bought something through Crescent Shop but the item I receive
was different
than I ordered to you. How would you do it fo me ? |
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If we ordered wrong item and sent it to
you, we are taking all of responsibility.
We pay all of cost for replacing correct item. Please contact
us about it if that happens. |
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I
changed my mind. I would like to cancel my order after I
pay. |
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We don't accept any cancellations after
you pay for shopping service already.
Please just consider the order BEFORE you order (when you
pay). |
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I
would like to order something from a store but it is pre-order.
Would you take pre-orders ? |
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Yes, we can take pre-orders. But most
of pre-order take 2-6 months.
You need to wait for a long time. As we mentioned above,
you cannot cancel it if you change your
mind. We have to CHARGE you full amount in advance when
you order even though the delivery
take a long time. We canot combine anything with pre-orders. |
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| Payment
about Shopping Service |
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Why
is your shop's exchange rate worse than the one I see at
http://www.xe.com |
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We are buying your items on your behalf
and we have to pay actual amount to the seller.
For example, you want to buy something at 10000 yen from
a store.
Of course we have to pay 10000 yen to the store for you
without any deduction.
If you pay 10000 Japanese Yen in cash to us, there would
not be problem.
But payment from you is by Paypal or credit card.
They take certain percentage of amout from your payment
as a fee.
So, if you use normal exchange rate, we only receive about
9500 yen from you.
We just cannot pay for your item to the store. We just need
to charge you thier fee separately.
To make a payment easier for each other, we adjust exchange
rate.
This way, you don't have to think about Paypal fee or credit
card fee separately.
The exchange rate is updated on about 11 AM everyday except
for Saturday, Sunday or Japanese
National Holiday. So, friday's exchange rate remains the
same until next monday on 11AM. |
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I
bought something from a store already. Can you pay for it
for me ?
After you pay it for me they can ship items directly to
me internationally. |
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No. We are doing shopping service and
have to purchase items and send them FROM us.
We cannot do this kind of PAYMENT only transactions. |
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I
don't have any credit card and I am not a member of Paypal.
How can I pay you ? |
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For the shipping service, we can take
other payment method like international Postal Money
Order, bank wire. Please ask us when you send an inquiry
to us.
We are NOT taking payment in cash. |
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